Gift Certificates
Shipping Policy
A Note About Shipping
We only ship to addresses within the United States. We often get comments about the high cost of shipping. To be sure, we share the same concerns. In fact we have been told that we should expect shipping costs to increase. At Suttons Bay Trading Company we do not charge additional shipping and handling fees. We pass along only the costs charged by our carriers. Many companies tried free shipping and one of two things happened. They either made up for it by rolling the cost into higher product prices or took the hit. Those that bore the cost; well many of them are not around anymore or they abandoned the practice. Suttons Bay Trading Company was founded on the principle of value not pricing. The lowest price is often times not the best value. We believe that we offer high quality products at competitive pricing. Our hope is that this practice and not gimmicks like free shipping will keep our customers coming back. As to the high price of shipping do what we did. Write a letter to the Postmaster General of the United States and the CEO's of the major shipping firms requesting less expensive rates. But, in all honesty, isn't it amazing how you can order products and have them delivered from our door to yours in a few days or less. The logistics of this are enough to boggle the mind. Just saving the trip to the shopping center is worth the price wouldn't you say? Spoken like a true man who hates to shop. Feel free to contact me with your concerns at kpontius@suttonsbaytrading.com.
Kim Pontius
Orders are usually shipped within 48 hours Monday - Friday, but due to the high holiday season ordering it may be longer.
Our primary carriers are the United States Postal Service and United Parcel Service. Priority Mail from the USPS provides delivery in 3-5 days, Sunday excluded. UPS service can provides service as quickly as next day. The price is determined by weight of the items and the postal zone you live in. The shipping price is calculated and displayed to you after you submit your address and credit card information but before you submit your order for processing.
If you need expedited service, please call 1-888-747-7423 or fax us at 1-888-757-7423. You may also email customer service at (customerservice@suttonsbaytrading.com) for a quote on the additional fees.
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Suttons Bay Trading Company, Inc.310 N Saint Joseph St P.O. Box 432 Suttons Bay, MI 49682-5104 1-888-747-7423 1-231-271-7423 Business Hours: Summer/Fall Hours: Mon-Sat 10-5 Sun Closed Winter Hours: Mon-Sat 12-5 Sun Closed 
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